Exceeding Expectations
KDC went to market to find an integrated solution and performed extensive research, comparing cost and functionality across a range of solutions.
The idibu solution stood out given its superior CRM integration. Moreover, KDC saw that it was easy-to-use, quick to post, cost effective, fully optimised, and was able to pass applicant information seamlessly, thereby ensuring the access of high-quality data and accurate reporting.
However, of equal importance to the technology for KDC was an exceptional level of customer service.
On this, Peter Burden, CEO of KDC Group says: “We have a great client relationship with idibu. They always follow up after any issues and they have ensured a consistently high level of service and support. We have always had the same contacts and they have a real understanding of us and our business.”
Implementing idibu resolved the internal processes challenges that KDC were experiencing with their previous provider.
The information KDC accesses today provides visibility on key data such as spend, candidate sources, and acquisition channels. It also goes further by allowing KDC to easily view candidate records to check current status, actions taken, and where the candidate came from, ensuring a paperless audit trail of events and activity.
The idibu solution has enabled significant time and cost savings for KDC, accelerating time to hire and heavily reducing the man-hours consultants were spending retrieving information.
Crispin Hume, Business Manager at KDC says: “The integration is that good that we can manage the whole job posting and applicant management process from inside our CRM.”
Peter Burden adds: “We consider idibu to be the benchmark when it comes to software integration and ease of use. It’s as good as it gets”.
